Customer Service Representative Job at The Outsource Company

The Outsource Company is an innovative, technology-driven and world-class firm offering business process outsourcing and other Information Technology enabled services. We are licensed by the Nigeria Communications Commission (NCC).

Our call centre is of international standard, multi-lingual, 350+ seat capacity and we operate from two locations in Abuja and Lagos providing 24-hour call centre services for local and international clients. We offer value for money and ensure we surpass client’s expectations in their Service Level Agreements (SLA). Our facility is an ultramodern infrastructure which provides services of international standard. Our client base includes the Nigeria Communication Commission (NCC), Nigeria Broadcasting Commission (NBC) and some financial institutions as well as telecommunications companies.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Abuja

Job Description

• At Outsource Global, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns
• We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach.
• The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality
• He or she is also experienced with sales (B2B or B2C), as the opportunity to promote company services may arise.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms.

Skills and Qualifications

• A Bachelor's Degree
• Ability to communicate with a British/American accen and selling skills.
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems and alleviate conflicts or escalate tactfully
• Ability to multitask, manage time, and prioritize
• NB: Applicants must be resident in Abuja.

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