Customer Service Representative Job at Toc Consult

Toc Consult, a consulting firm that helps companies with recruitment and other HR related services, is recruiting to fill the following positions below:

Job Position: Customer Service Representative

Job Location: Ojota, Lagos
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders and requests from the various channels
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Customer Onboarding
• Processing of APP orders
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Bachelor's Degree in English or any Social Science courses
• A minimum of 2 years experience in a customer service position
• Proven work experience in community pharmacy (must have)
• Positive and hardworking attitude
• Good understanding of English and must be able to read, speak and write in English
• Ability to multitask, prioritize and manage time effectively
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
• Must be open to shift work

Method of Application
Interested and qualified candidates should send their CV to: toc.consult@gmail.com using the Job position as the subject of the mail.