Customer Service Specialist

An E-commerce Organisation based in Nigeria is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Specialist
Location: Lagos

Job Description

• Customer Service Specialist is responsible for delivering comprehensive product information and delightful customer service throughout the sales process.
• This position will be selling the company’s products and services.
• They will ensure the customer receives a premium experience with personalized attention.

Essential Functions and Duties
Area of Responsibility:

• Facilitate online sales via the website and all other customer touch points
• Educate customers on  products available  and navigate them through available payment options
• Follow up with all aspects of each sale until the products are delivered to the customer’s home and customer is fully satisfied
• Well versed and comfortable with the computer and other sales systems
• Troubleshoot and resolve customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations.

Preffered Qualifications

• Not more than 27years
• Strong written and verbal communication skills
• Highly organized. Excellent follow-up and follow-through skills
• Prior successful experience working in sales
• Minimum 2years Experience working in a similar role
• B.Sc Holder or equivalent.