Customer Success Manager / Social Media Manager Job at Huko Advisory Services

At Huko Advisory Services, we help businesses unlock their full potential through smart, strategic, and innovative human capital solutions. Based in Lagos, Nigeria, we provide HR outsourcing, recruitment, training, consulting, and workforce development services to businesses across industries.

We are recruiting to fill the position below:

Job Position: Customer Success Manager / Social Media Manager
Job Location: Abuja (FCT)
Employment Type: Full-time

Role Overview

• We are seeking a proactive, tech-savvy, and results-driven Customer Success Manager to join our team in Abuja.
• The ideal candidate will be responsible for managing client relationships, ensuring excellent service delivery, and maintaining high customer satisfaction levels.
• Ability to manage social media accounts and digital engagement will be considered an added advantage.

Key Responsibilities

• Serve as the primary point of contact for clients and maintain strong professional relationships.
• Ensure prompt resolution of customer inquiries, complaints, and service-related issues.
• Onboard new clients and ensure smooth service delivery.
• Monitor customer satisfaction and implement improvement strategies.
• Track customer feedback and prepare periodic performance reports.
• Collaborate with internal teams to improve service efficiency and client retention.
• Utilize CRM systems and digital tools effectively for documentation and follow-ups.
• Support social media management by creating, scheduling, or engaging with content where necessary (added advantage).
• Monitor online interactions and assist in maintaining the company’s digital presence (added advantage).

Preferred Qualifications

• Bachelor’s Degree in Marketing, Communications, Business Administration, or related fields
• Experience managing business social media accounts.

Requirements:

• Must reside in Abuja.
• Must be ready to resume immediately.
• Must be highly tech-savvy and comfortable using CRM systems, digital communication tools, and productivity software.
• Proven experience in customer service, customer success, or related roles.
• Strong written and verbal communication skills.
• Ability to multitask and manage time effectively.
• Professional, proactive, and solution-oriented mindset.

Salary
N200,000 per month. 

Method of Application 
Interested and qualified candidates should send their CV and Cover Letter to: hr@huko-advisory.com using the Job Position as the subject of the email.