Customer Support Executive Job at Pruvia Integrated Limited

Pruvia Integrated Limited - Our client is recruiting suitably qualified candidates to fill the vacant position below:

Job Position: Customer Support Executive
Job Location: Lagos

Job Description

• We are seeking for qualified applicants for our client as a Customer Support Executive, you will contribute and develop integrated marketing campaigns to promote products sales and services.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Proficient in English (oral and written)
• Strong communication and people skill

How to Apply
Interested and qualified candidates should send their CV/Resume to: pruvia.careers@gmail.com with their valid addresses and contact numbers included. The subject of your application should be the Job Title.