Customer Support Intern Recruitment at Owens and Xley Consults


Owens and Xley Consults - Our client, a Dessert Supply company, is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Support Intern
Job Location: Ikosi-Ketu, Lagos

Job Overview

  • The Customer Support Intern will manage interactions with customers through the company's digital channels.
  • He/she will also receive and process customers' online orders as well as respond to customers queries and complaints.

Duties and Responsibilities
Online Marketing and Sales:

  • Receive customers orders through DMs and WhatsApp
  • Receive calls, reply to text messages and emails
  • Issue invoice to customers
  • Communicate customers' orders to the inventory officer
  • Prepare daily report and submit to the Operations Manager

Customer Service:

  • Ensure customer satisfaction at all times
  • Respond to customers enquiries via email, phone call or social media
  • Receive, manage and resolve client complaints
  • Escalate customers complaints to the Operations Manager where necessary
  • Follow up on customers to get feedback post service delivery

Operations:

  • Participate in cleaning the office
  • Assist the Operations Support Officer as required
  • Other tasks as assigned by the Operations Manager

Qualifications
Educational Qualification:

  • OND in any related discipline.

Experience:

  • 0-6 months experience in direct sales, digital marketing or customer service.

Skills and Abilities:

  • Digital marketing skills
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills
  • Relationship management skills and openness to feedback
  • Good written and verbal communication skills
  • Proficiency in MS Office Suite
  • Good initiative, time and stress management skills
  • MUST reside within the Ikosi-Ketu axis

Personal Attributes:

  • Keen eye for detail
  • Sociable and friendly
  • Confident and pleasant
  • Knowledgeable of current trends as it relates to the industry
  • Loves a challenge
  • Assertive and creative.

Remuneration

  • N30,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the Job Title as the subject of the mail.