Field Verification / Recovery Officer Job at FairMoney

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Position: Field Verification / Recovery Officer

Job Location: Imo

About the Role

• As a Field Recovery Agent, you will play a crucial role in ensuring the timely collection of loan repayments.
• Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.
• Handling customer objections and complaints professionally and collaborating with relevant departments to ensure swift issue resolution will be integral to your role.

Roles and Responsibilities
As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:

• Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts
• Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay
• Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues
• Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency
• Track payments by diligently following up on pending promises and ensuring timely resolution.

Requirements
To excel in this role, you should meet the following criteria:

• University degree in any related field
• Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations
• Proficiency in Microsoft Excel
• High self-motivation with strong interpersonal skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills.