Front Desk Officer Job at Natives Hospitality

Natives Hospitality is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Front Desk Officer
Job Location: Lagos

Job Description

• We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
• Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
• If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Manage customer complaints and help create memorable experience for our Guest

Education Requirements

• Degree or Diploma in Hotel Management is a plus.

Qualification requirements:

• 2 years in Hotel Jobs.

Experience and skills requirements:

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloud beds and Room Key PMS
• Understanding of how travel planning websites operate, like Booking and Trip Advisor
• Customer service attitude
• Excellent communication and organizational skills.

Method of Application
Interested and qualified candidates should send their CV to: nativesjobs@gmail.comKindly Indicate Position applying for when sending CV.