Front Desk Officer Job at Owens & Xley Consults


Owens & Xley Consults - Our client, a leading Beauty brand is looking to recruiting suitably qualified candidate to fill the position below:

Job Position: Front Desk Officer

Job Location: Lagos

Job Description

  • The Front Desk Officer is the organization’s front liner whose major function is to ensure that customer value is maintained according to the standards set by the company.

Key Responsibilities

  • Answering telephone calls in a professional manner at all times.
  • Receive payments from clients and track all transactions
  • Maintaining diaries and arranging appointments.
  • Taking messages and giving feedback.
  • Accepting packages and liaising with visitors.
  • Must possess excellent IT skills and efficiently use a variety of software packages.
  • Handling correspondence of a confidential nature and ensuring that confidentiality is maintained at all times.
  • Implementing and maintaining procedures/administrative systems.
  • Liaising with staff, suppliers and clients.
  • Standing as an interface between the staff and guests.
  • Writing receipts for services rendered and reconciling receipts at the end of the workday.
  • Collating customer information for compilation unto the client database
  • Social Media posts and interaction on the salon platforms.

Requirements
Educational Qualification:

  • B.Sc. / BA / HND

Experience:

  • 1-year experience in a similar client facing role.

Skills and Abilities:

  • Good time management skill
  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Good organizational and multi-tasking abilities
  • Customer service orientation
  • Excellent IT and administrative skills.

Personal Attributes:

  • Strong communication and people skills
  • Problem-solving skills
  • Pleasant, friendly, confident and have a good carriage
  • Integrity and professionalism
  • Sense of urgency
  • Willing to work long hours as required.
  • Smart, well-groomed and confident

Method of Application
Interested and qualified candidates should send their Resume to: recruitment@owensxley.com using the "Job Title" as the subject of the email.

Click here to Apply