Front Line / Customer Service Officer

Doculand Business Solutions Limited is Nigeria’s foremost professional print and copy business center. We originated in Lebanon and we have branches in Jordan and Lagos. We are sought after for our excellent work, creativity and great customer service. We have a team of professionals who ensure we attain new levels in customer expectations and fulfillment.

We are recruiting to fill the positions below:


Job Position: Front Line/ Customer Service Officer
Job Location: Lagos
Job Responsibilities

  • Welcome customer
  • Take all details needed for the order
  • Client enquiry & feedback
  • Updating data collected on a soft copy (excel sheet)
  • Reply e-mails if supervisor/Asst Mgr not present
  • Answering the phones after two rings
  • Give prices (with the help from supervisor/manager)
  • Up selling for both services and stationary section
  • Report to Supervisor

Educational Qualification

  • Minimum of OND with 1-2 years of relevant experience in similar industry

Skills:

  • Excellent MS office skills especially MS Word and excel
  • Ability to implement plans and instructions
  • Ability to work under pressure
  • Ability to plan and execute plans
  • Excellent communication via email
  • Report writing
  • Problem solving ability

Other:

  • Professional Certification in a Computer related course is an added advantage