Front Office Manager Job at Starcare International Hospital

At Starcare International Hospital, we are more than just a healthcare facility; we are a beacon of hope, a center of healing, and a testament to the pursuit of excellence in healthcare. Our story is one of dedication, compassion, and the unwavering commitment to providing the highest standard of medical care to the community we serve.

We are recruiting to fill the position below:

Job Position: Front Office Manager

Job Location: Ikeja, Lagos
Employment Type: Full-time

About the Job

• We are looking for a professional, organized, and compassionate Front Office Manager to lead our front desk operations and ensure a welcoming, seamless experience for every patient and visitor. 
• The ideal candidate should possess excellent communication skills, an eye for detail, and the ability to manage a team with empathy and efficiency in a hospital setting.

Key Responsibilities

• Supervise all front office staff, including receptionists, cashiers, and patient coordinators.
• Ensure smooth patient registration, admission, discharge, and billing processes.
• Oversee appointment scheduling, telephone etiquette, and walk-in patient management.
• Maintain high standards of cleanliness, ambiance, and hospitality in the reception area.
• Monitor patient flow and reduce waiting times through effective coordination.
• Handle patient feedback, complaints, and concerns promptly and professionally.
• Ensure accurate documentation and adherence to hospital policies and regulatory standards.
• Train and motivate front desk staff for excellence in customer service.

Skills & Experience Required
Essential:

• Bachelor’s degree in Hospital Administration, Hospitality, Business, or related field.
• Minimum 3–5 years of front office or guest relations experience, preferably in a hospital or healthcare setting.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Proficiency in using hospital management software and MS Office tools.
• Exceptional organizational and multitasking abilities.