General Manager (Hotel Operations) Job at Sojourner Hotels

Sojourner Hotels is recruiting suitable candidates to fill the position below:

Job Position: General Manager (Hotel Operations)

Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
• He / She should be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Handling complaints, and oversee the service recovery procedures.
• Ensure all decisions are made in the best interest of the hotels and management.
• Coordination with HOD's for the execution of all activities and functions.
• Work Very closely with the hotel owners and other stake holders.
• Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.
• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
• He / She should be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Handling complaints, and oversee the service recovery procedures.
• Ensure all decisions are made in the best interest of the hotels and management.
• Coordination with HOD's for the execution of all activities and functions.
• Work Very closely with the hotel owners and other stake holders.
• Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.
• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.

Requirements

• Candidates should possess B.Sc Degrees with 4+ years of relevant work experience.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@genesissojourner.com using the Job Position as the subject of the mail.