Graduate Help Desk Support Officer Job at Tranter IT Infrastructure Services

Tranter IT Infrastructure Services Limited (TITIS) was founded in 2004 and offers flexible IT support, expert training and professional IT project delivery. We support small, medium and large-sized organizations throughout West Africa. TITIS helps clients improve organizational and individual performance by leveraging on well- designed and managed IT infrastructure, backed by expert IT support and training.

We are recruiting to fill the position below:

Job Position: Help Desk Support Officer
Job Locations: Port Harcourt- Rivers, Calabar- Cross Rivers, Yola- Adamawa, Maiduguri-Borno
Requirements

• Graduate degree in Computer Science, Information Technology , Engineering or related discipline with an IT focus

Certifications:

• A+, MCSE, MCSA, MCITP, CCNA is a plus.

Specific Work Experience:

• Broad technical computer maintenance and repairs, email, printer
• Understanding of IT services, technology and solutions is a plus.
• End User services experience.
• With 0 – 4 years working experience.

Technical / Functional Skills:

• Ability to interact with colleagues within IT and other departments.
• Deep understanding of running IT services in regards to technology and processes.
• Strong analytical, design and development skills including troubleshooting and integration of IT services.

Behavioral / Managerial Competencies: 

• Ability to communicate openly and effectively with IT management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
• Keen attention to detail.
• Capability for problem solving, decision making, sound judgment, assertiveness.
• Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments.
• Strong customer / end-user / client service orientation.
• Highly self-motivated and directed.

Linguistic skills:

• English.

Mobility requirements (time spent travelling internationally, nationally etc.):

• National travelling to branches.