Helpdesk Supervisor Job at NLIGHTIN

Nlightin Limited is creating growth opportunities in the integrated facility management, tapping into a large market currently consuming facility management, estate management, etc.

We are recruiting to fill the position below:

Job Position: Helpdesk Supervisor

Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Responsibilities

• The right candidate will be a single point of contact to end-users, for reporting of complaints in relation to any maintenance or general services.
• The candidate shall log the call and details of the complaint.
• Faults and problems shall be reported and assigned as follows:-
• Verbally - phone calls, face-to-face engagement, written notes etc
• Electronically - email, SAP software etc
• Inform the customer of the expected actions and resolution time
• Record details of the call, a description of the problem or request, and the actions required
• Pass the details to the responsible service provider to take necessary action(s).
• Co-ordinate with the responsible service provider, keep track of the problem and actions until satisfactory resolution, and keep the user informed of progress.

Job Requirements

• B.Sc Degree with at least 3 years relevant work experience.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter, stating their experience and why they are the most suitable candidate for the job to: recruitment@nlightin.net using the Job position as the subject of the email.