Hotel Manager

Teclab Management Services Limited, is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006.

We are recruiting to fill the vacant position below:

Job Position: Hotel Manager

Job Location:
Lagos

Core purpose of the Job

  • Enhance customer dedication and expand the hotels clientele by strengthening our hotel’s reputation.

Task Complexity:
Support operations by supervising staff; planning, organizing, and implementing. Specific functions include:

  • Oversee the daily operations of the hotel as well as provide strategic direction.
  • Plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
  • Deal with complaints as for strategizing and preparing reports.
  • Guide employees to work as a well-functioning team.
  • Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.
  • Plan activities and allocate responsibilities to achieve the most efficient operating model.
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards
  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.

Job Specific Competencies (Skills/ Knowledge/ Attributes):

  • Excellent Communication skills : Oral and written
  • Financial Planning and Strategy
  • Be up to date with Marketing Concepts and Positioning
  • People Management Skills
  • Territory Management
  • Sales Planning / Competitive Analysis
  • Understanding the Customer
  • Client Relationships
  • Ability to work under pressure
  • Be a self-starter.
  • Be very creative
  • A good team player
  • An effective leader
  • Able to set examples and foster a climate of cooperation.

Attitude:

  • Must be Friendly, honest, transparent and diligent in all dealings

Required Qualifications

  • Degree in Business Administration, Hotel/Hospitality Management

Job Specification (Experience & Training):

  • Academic and Professional: Degree in Business Administration, Hotel/Hospitality Management.
  • Knowledge of hotel management software is an advantage
  • Proven experience as Hotel Manager
  • Knowledge of other languages is a plus
  • Understand all hotel management best practices and relevant laws and guideline