House Manager Job at PalmPay

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Position: House Manager

Job Location: Lagos

Job Summary

• The House Manager will be responsible for managing the day-to-day operations of the dormitory, ensuring a safe, clean, and comfortable living environment.
• This includes overseeing cleaning, catering, maintenance, and tenant relations, while also ensuring cultural considerations for residents are respected.

Key Responsibilities

• Oversee daily dormitory operations including housekeeping, catering, security, and general upkeep.
• Coordinate repairs, maintenance work, and facility inspections to ensure all living areas are in excellent condition.
• Manage dormitory supplies such as cleaning materials, toiletries, and bedding.
• Serve as the main point of contact for dormitory residents, addressing concerns promptly and professionally.
• Ensure smooth communication between Chinese residents and local staff, supporting language and cultural understanding.
• Organize and enforce dormitory rules, regulations, and safety guidelines.
• Supervise dormitory support staff including cleaners, cooks, and security guards.
• Liaise with external vendors for catering, laundry, pest control, and maintenance services.
• Monitor vendor performance to ensure service quality.
• Ensure compliance with health, safety, and hygiene standards.
• Conduct regular safety drills and inspections.
• Maintain accurate records of occupancy, maintenance schedules, and incident reports.
• Prepare and manage dormitory operational budgets.
• Track expenses and ensure cost-effective operations without compromising quality.
• Submit periodic reports to management on dormitory status, incidents, and improvements

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, Facilities Management, or related field.
• 4+ years of experience in property management, hotel management, or staff accommodation operations.
• Experience working with Chinese expatriates or in a multicultural environment is highly preferred.
• Strong interpersonal and problem-solving skills.
• Ability to communicate effectively in English; Mandarin proficiency is a strong advantage.
• Knowledge of health, safety, and hygiene regulations.
• Strong organizational skills with attention to detail.