ipNX Nigeria Limited Recruitmet for Entry-Level Network Engineer

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Position: Entry-Level Network Engineer

Job Location: Lagos, Nigeria
Job type: Full-time
Work Schedule: Shift
Travel Frequency: Seldom
Function: Technical Support
Reporting to: Team Lead, Enterprise Service Management

Purpose of the Job

  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

  • Incident Management (First Call Resolution)
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaints/ open tickets to closure
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports

Educational Qualifications & Functional Skills

  • Candidates should possess a B.Sc / B.Eng in Computer Science / Computer Engineering /Electrical-Electronics Engineering (2.2/Upper Credit Minimum)
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Networks.
  • Excellent business communication skills both verbal and written.

Work Experience:

  • 0-3 years of experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

  • Customer Focus
  • Ability to optimize work processes
  • Resilience
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Self Development
  • Nimble Learning

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