IT Helpdesk Engineer

HealthPlus Limited is Nigeria's 1st Integrative Pharmacy, the fastest growing pharmacy chain in West Africa. Since 1999, we have been committed to our mission of helping people achieve optimum health & vitality. In 2010, a sister company was birthed - CasaBella International Limited. CasaBella, a one-stop store for beauty and grooming solutions is now a retail chain and a household name.

As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for amazing and smart people who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done!

We are recruiting to fill the position of:

Job Title: IT Helpdesk Engineer

Location: Lagos

Job Description

• Provide first line technical support to IT users across the company.
• Support information technology, computer systems, telecoms and CCTV peripherals
• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)
• Meet with managers to discuss system requirements, specifications, costs and timelines
• Installing and configuring computer hardware operating system and applications
• Support systems implementations and/or upgrades to ensure smooth deployment of hardware and software
• Monitoring and maintaining computer systems and networks
• Troubleshooting system and network problems and diagnosing and solving both the hardware/software faults.
• Manage monthly change activities
• Replacing any faulty parts as required
• Supporting the roll-out of new applications
• Setting up new users’ email accounts and profiles and dealing with password issues
• Provide orientation to new users of existing technology
• Ensure smooth running, optimization and administration of the company’s networks, including LAN, WAN, mobile data & networks
• Testing and evaluating new technology
• Accessing and using the Shared drive/Server
• Protecting Computers from viruses and security
• Use of USB and external drives
• Conduct defragment, virus screening, backup etc on regular basis
• Establishing a good working relationship with other professionals such as software developers, web designer.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Provide recommendations about accessing information and support.
• Maintain log and/or list of required repairs and maintenance.
• Make recommendations about purchase of technology resources
• Research current and potential resources and services

Desired Skills

• First degree in a relevant discipline preferably in Computer Science
• Sound knowledge of computer systems, softwares and networks installation, administration, implementation and management
• Minimum of 1 year related work experience
• Knowledgeable in SQL SERVER 2000, 2005, 2008 upward
• Thorough knowledge of system development methods used for the development of new systems and enhancements to existing information systems
• Experience using SQL language
• Experience writing SQL reports
• Experience using process mapping software such as MS Visio
• Integrating core values, integrity, and accountability throughout all organisational and business practices
• Understanding business functions and metrics within the organisation
• Knowledge of the MS Office; Word, PowerPoint, Excel, etc.
• Ability to write clear reports and keep accurate records
• Work within budget
• Excellent planning and organizing abilities
• Ability to pay attention to detail
• Good analytical and problem solving skills
• Negotiating skill Click here to Apply