IT Technical Support Officer Job at Forecore Technology Solutions Limited

Forecore Technology Solutions Limited, a Bespoke Software for e-commerce businesses is recruiting to fill the position below:

Job Position: IT Technical Support Officer

Job Location: Kano

Overall Responsibilities

• Self-Management
• IT Service Provision
• Financial
• Service Delivery
• Business Process
• Innovation and Learning
• Carry out routine checks on all systems to guide against failures
• Repair and maintain all systems as may be required from time to time at minimal cost and operational interruption
• Verify data entry and processing by the systems
• Managing all company web applications and external server deployment.
• Manage antivirus deployments
• Ensure effective monitoring and updating the software and hardware as necessary on a regular basis
• Manage the company’s corporate website
• Managing the company’s UPS and inverter systems.
• Managing the company’s wireless radio equipment,
• Monitor and maintain the network system, internet and intranet to ensure efficiency of the system
• Manage software development and review the existing software/packages to meet the internal and external reporting requirements of the Company
• Manage user accounts on active directory and company business systems

IT Training:

• Liaise with system users on regular basis to educate and review the operation of the system
• Carry out any other job as may be assigned by Head of IT

Financial:

• Manage cost-efficiency in providing IT support

Customer:

• Ensure high internal and external customer satisfaction levels
• Ensure quality delivery of services to internal and external customers
• Ensure average lead time to resolve customer complaints to the customer's satisfaction are met.

Requirements

• Candidates should possess a Bachelor's degree with a minimum of 3 years work experience.

Method of Application
Interested and qualified candidates should send their CV to: fourcoretech.solutions@gmail.com using the "Job Title" as the subject of the email.