Job Openings at 9mobile

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting suitably qualified candidates to fill the following positions below:

1.) Specialist, Employee Relations & Engagement

Job Location: Lagos

Job Summary

• Provide operational and advisory support on all employee relations, engagement, and welfare matters in line with company policies and statutory requirements.
• The role coordinates onboarding and exit processes, manages welfare and engagement programs, supports disciplinary and grievance processes, and acts as the primary liaison for HMO matters.
• This position will work closely with the Manager, HR Operations & Compliance to ensure smooth HR service delivery, accurate documentation, and effective communication to employees and stakeholders.

Roles & Responsibilities
Employee Relations & Compliance Support:

• Assist in the administration of disciplinary and grievance processes, including documentation, scheduling, and communication of outcomes.
• Maintain accurate and up-to-date employee records for all ER cases and compliance-related matters.
• Ensure consistent application of HR policies, procedures, and relevant labour laws.
• Support investigations by gathering facts, coordinating interviews, and preparing case summaries for review.

Onboarding & Exit Management:

• Coordinate onboarding for new hires by liaising with Resourcing & Partnering, IT, and business areas to ensure seamless integration into the organization.
• Ensure complete documentation for new hires, including personnel files, ID cards, complimentary cards, work tools, and relevant forms.
• Conduct exit interviews, document insights, and prepare reports with recommendations for improvement.
• Oversee the clearance and documentation process for exiting employees.

Employee Welfare & Engagement:

• Coordinate staff welfare and engagement initiatives (e.g., Valentine’s Day, Children’s Day, health talks, recognition activities).
• Ensure all employees are registered with the company’s HMO and assist in resolving related issues promptly.
• Participate in evaluating and selecting healthcare providers for EMTS.
• Compile and process healthcare provider invoices and claims.
• Maintain up-to-date records and databases of healthcare providers and welfare benefits.

Operational & Administrative Support:

• Liaise with Administration and Facilities to provide office space, furniture, accommodation, vehicles, and other facilities to staff.
• File monthly expatriate returns and support expatriate welfare matters.
• Prepare periodic reports and dashboards for review by the Manager, HR Operations & Compliance.
• Respond promptly to employee requests, queries, and complaints to maintain a positive relationship with staff.
• Assist in internal HR communications to employees regarding policies, programs, and initiatives.
• Perform any other duties as assigned by the Manager, HR Operations & Compliance.

Requirements
Education & Experience:

• First Degree from a recognized university.
• Three (3) to five (5) years of experience in human resources, with at least one year in employee relations, engagement, or HR operations.

Required capabilities:
Knowledge

• Employee and Industrial Relations practices.
• Exit management processes.
• Nigerian Labour Law and compliance requirements.

Skills:

• Strong written and verbal communication.
• Problem-solving and analytical thinking.
• Stakeholder and relationship management.
• Data collection, analysis, and reporting.
• High attention to detail and accuracy.

Behaviour:

• Integrity and confidentiality.
• Passion for excellence.
• Proactive and solution-oriented mindset.
• Ability to work collaboratively in a team.
• Strong customer service orientation.

Click here to apply online

2.) Manager, Pricing

Job Location: Lagos

Job Summary

• Analyse, report and manage product pricing and tariffs at EMTS-9mobile

Roles and Responsibilities
Tactical:

• Develop pricing models for promotions/propositions to determine expected subscribers, revenue, MoU, etc.
• Interface with Billing, Technical and Marketing teams for implementation and changes on price and tariff plans
• Monitor competitor and industry market intelligence with regards to pricing and tariffs
• Analyse competitor tariffs to determine possible 9mobile response
• Gather data to forecast pricing movements and monitor seasonal pricing fluctuations
• Determine appropriate discounts and break-even points without diluting revenue in new propositions/ promotions
• Ensure that products pricing conforms with 9mobile’s margin and profitability requirements
• Implement changes to pricing models as and when necessary

Operational:

• Produce daily, weekly, ad hoc and monthly market-update reports on key drivers and variance analyses of EMTS-9mobile and competition for growth strategies and planning
• Forecast and track marketing and sales trends
• Produce monthly reporting on KPIs (ARPU, Subs, Revenue, Market Share, etc)
• Track implementation of identified business opportunities based on agreed parameters and provide insight to business
• Trend impact on network of competition product launch and availability
• Develop and document business rules/ requirements for EMTS-9mobile business reporting
• Develop business case for promotions and propositions
• Produce required quantitative and qualitative analyses for Commercial decision-making
• Evaluate commercial business objectives/ capabilities and develop them into comprehensive plans for implementation, along with finding new opportunities for the company
• Develop pricing process, policy and strategy
• Ensure timely submission of correct and complete regulatory reports
• Ensure that tariff plan approvals are up to date, always
• Ensure that tariffs are correctly updated on all 9mobile customer interfaces e.g., Website & App.

Education & Experience

• Bachelor’s Degree in Social Sciences, Sciences, Economics/ Statistics, and Business Management
• Six (6) to eight (8) years of cognate experience with 2-3 years in a supervisory role.
• Mandatory proficiency in Microsoft Office (Excel, PowerPoint & Word)
• Demonstrable ability to generate business insights
• Proven ability to lead and influence team-members
• Skilled in communication, problem-solving, planning, organizing, networking and relationship-building
• Comfortable engaging with senior/executive management.

Click here to apply online

3.) Manager, Commercial Planning

Job Location: Lagos

Job Summary 

• Oversees the commercial budget management and business analysis, examine commercial budget (revenue and opex) estimates for completeness, accuracy, and conformance with procedures and regulations.
• Analyze and control commercial budget in terms of spend and revenue for various commercial channels as well as preparation of the commercial Business Plan.

Roles and Responsibilities

• Forecasting, Budgeting and budgetary Control on Subscriber count, revenue, handsets and cost of sales for the entire Commercial group
• Preparation of the Business plan and analyzing of all KPIs
• Produce Monthly/Quarterly/Half-yearly reforecast of the business plan KPIs based on actual performance against targets
• Product income comparison with set standards on predetermined ARPU’s, determining reasons for variance with a view of addressing reasons for monthly disparities.
• Preparation of Departmental Budget on income and recurrent expenditure for various commercial channels.
• Liaise with the finance team to ensure that Budget set standards is met and budgetary standards on cost are within standards prescribed by Finance.
• Regulate and instill strict financial discipline and control within the commercial teams.
• Generate reports on financial performance for commercial teams on a regional basis.
• Prepare product margin analysis, business cases and activity-based costing.
• Perform any duties as assigned by the VP, Product Marketing & Commercial Strategy

Education and Experience

• First Degree or equivalent in a numerate discipline.
• Six (6) to eight (8) years of work experience, with at least three (3) years in a supervisory role.
• Postgraduate/professional qualification in a related field will be an added advantage.
• Professional experience in commercial, finance control operations and cost management.
• Prior work experience in Telecom Industry will be an added advantage.
• Experience in cross functional collaboration and management
• Experience in making presentations to senior management
• Minimum of intermediate Microsoft Office 365 user (advanced user of Microsoft Excel).

Click here to apply online