Job Openings at Food Concepts Plc

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the following positions below:

1.) Human Resources Office 

Requisition ID: 2025
Job Location: Lagos
Job Type: Full Time
Department: Human Resources Department
Reports to (Title): Human Resources Business Partner

Job Purpose

• To provide administrative support functions to the Human Resource operations department

Core Responsibilities and Key Result Areas
Records Management:

• Create and manage the HR Database
• Share database information with only approved recipients
• Keep the records, documents and files, relating to all employees of the organization
• Make available for all staff within the division directly or indirectly through line managers, all work tools or conditions that contribute to or enhances the delivery of excellent performances from employees

Human Resources Administrative Functions:

• Prepare and deploy payroll activities every month and ensure all employees are paid promptly and correctly
• Provide staff with all required forms when requested for, such as, Leave Forms, Loan Forms, Medical forms, Pension forms, Tax forms, etc.
• Remit taxes and payroll deductions in a timely manner.
• Ensure all PFAs update employees’ records with their pension contributions 2 weeks after remittance
• Act as an Interface with Admin department on issues relating to Admin’s support, e.g., travels, stationeries, uniforms, etc.

Departmental Correspondence:

• Keep all correspondences, memos, reports and certificates in each employee’s and also the department’s files
• Track the in and out of the files and the document contents of the files
• Ensure all due correspondences, memos, reports and certificates are tracked in each employees files
• Provide updates and action logs on all departmental correspondences and follow up prompt deliveries by the assigned, summarizing your report to the Human Resource Manager weekly.
• Perform any other related task as may be assigned from time to time

Key Performance Indicators

• Quality of Database management
• Rate of Internal Compliance

Knowledge Requirements:

• Knowledge of QSR/ Food Industry Trends and processes
• Knowledge of Process Management, Knowledge and Application
• Demonstrates Problem Solving & Analysis skills
• Knowledge of the country’s Labor laws

Job Specifications
Educational Requirements:

• A good First Degree in Human Resources, Business Administration, or related discipline

Professional Requirements:

• Membership of CIPM, HRCI or any other related professional degree is an added advantage

Experience Requirements:

• Minimum of 2 years of experience in a similar role is required.

Decision Expectations

• Ensure all due correspondences, memos, reports and certificates are tracked in each employees files
• Create and manage the HR Database

Click here to apply online

 

 

2.) Application Support Officer

Requisition ID: 2041
Job Location: Lagos
Job Type: Full Time
Department: Information Technology Department
Reports to (Title):Manager – IT Projects and Enterprise

Job Purpose

• We are currently seeking a highly skilled and experienced Application Support Officer to support our Application and Data infrastructure.
• The Application Support Officer provides day-to-day operational support for all business applications within the organization.
• Working closely with the IT Projects and Enterprise Manager, the role ensures stability, performance, and effective use of enterprise systems by providing technical support, monitoring system health, coordinating issue resolution, and supporting application administration across departments

Core Responsibilities and Key Result Areas
Application Support & Operations:

• Provide first- and second-line support for business applications such as ERP, POS, HR systems, finance applications, CRM, and other enterprise tools.
• Log, track, and resolve application-related incidents and service requests in line with SLAs.
• Escalate complex issues to the Application Support Manager or vendors and follow through to resolution.
• Monitor application performance and report system anomalies or recurring issues.

Application Administration:

• Support the administration of applications, including user account setup, role-based access control, and permissions management.
• Assist with configuration, routine maintenance, and system housekeeping activities.
• Ensure application data accuracy by performing routine checks and validations.
• Support application upgrades, patches, and releases under the guidance of the Application Support Manager.

Integration & Data Support

• Assist in monitoring integrations between applications (e.g., POS to ERP, HR to payroll, inventory to finance).
• Help identify and report data synchronization issues and work with relevant teams to resolve them.
• Support data extraction and basic reporting for business users when required.

User Support & Training:

• Serve as a key point of contact for end users, providing guidance on system usage and best practices.
• Assist in developing user guides, FAQs, and knowledge-based articles.
• Support onboarding and refresher training sessions for users on enterprise applications.
• Promote user adoption and proper system usage across the organization.

Key Performance Indicators

• Incident Resolution/ Response Time
• Mean Time to Resolution (MTTR)
• Process Control & Compliance Score
• User Satisfaction Score (IT Services)
• Policy and SOP Coverage/Implementation
• Employee Training Coverage
• Change Success Rate

Knowledge Requirements

• Bachelor’s Degree in computer science, Information Technology, or a related field.
• 1–2 years of experience in application support, IT service desk, or systems administration.
• Hands-on experience supporting enterprise applications such as ERP, POS, HRIS, finance, or CRM systems.
• Basic understanding of databases (SQL), system integrations, and application workflows.

Click here to apply online

 

 

3.) Human Resources Associate

Requisition ID: 2042
Job Location: Ibadan, Oyo
Job Type: Full Time
Department: Quality/EHS Department
Direct Reports: HR Officers / HR Operatives
Reports to (Title): Human Resources Manager 

Job Purpose

• Responsible for managing key Human Resources Services and Operations in the designated Division.
• Ensure compliance to the labour laws of the government and other agreement reached by the Company and third parties/

Core Responsibilities and Key Result Areas
Recruitment Documentation and Activities:

• Ensure all recruitment activities are in compliance with the Company policies and procedures
• Manage the recruitment process by ensuring all vacant roles are budgeted for/employee request form for unbudgeted role, placing job vacancies, co-ordinating interviews including personality assessment program for stores, candidate care program, medical checks i.e. food handler test etc
• Ensure only credible employees are recruited any given time
• Responsible for all recruitment documentation and checks such as Personal Bio data form, Guarantor checks, Reference checks, on boarding documentation i.e. Acknowledgement of Staff handbook, Code of business conduct and others, HR Spicy box containing relevant information for store opening, verifying all information supplied by candidates are correct and issuance of offer letter
• Make available for all staff all work tools or conditions that contributes to or enhances the delivery of excellent performances from employees
• Recruitment reporting such as Recruitment tracker, work force planning indicating targeted number of recruitment versus actual, time to fill vacancies tracker, family tree update etc

Payroll Management and other Benefits:

• Prepare and deploy payroll activities every month and ensure all employees’ salaries, benefits and allowances are paid promptly and correctly for business divisions
• Manage the process of gathering and locating MPR from stores and business units. Creating Pre-payroll variance report which includes but not limited to New hires, disengagement, leave and absence deduction, disciplinary, salary reviews/promotions
• Ensure all input from the Pre-payroll variation and correctly enter into the Human Resources Information System subject to approvals
• Ensure that payroll report and payroll deduction report to reflect all salaries and allowances and deductions i.e. statutory or company deduction
• Prepare variance report to show the difference in pay comparison between months and ensure accurate explanation for variance as applicable
• Prepare bank payment report, Pension Remittance Report, Tax Remittance Report, Re-imbursables report. FCMCTS report, Statutory deduction report i.e. NHF, NSITF and any other report as indicated in the payroll activities for each month
• Ensure new hire computation and Termination computation for voluntary and involuntary termination of contract following the company policies and procedures. Communicate to banks of employee exits and ensure that discharge letter/letter of indebtedness are communicated to employee as applicable
• Resolve all payroll enquiries including suspended salaries and allowances, returned salaries, refunds, tax issues etc

Reward, Recognition and Employee Welfare:

• Ensure the preparation of all incentives schedule including but not limited to Stores/Business units/Area Manager quarterly incentive program, Product Side Action, Employee of the month etc
• Ensure photos taken in the stores are clear and liaise with Graphic Artist for recognition posters and communicated as applicable.
• Ensure that employees are registered under the company HMO program in line with SLA signed by the Company and the HMO company. Resolving all HMO related issues and ensure staff benefits from the HMO based on plan agreed
• Ensure distribution, replacement of uniforms and accessories to employees
• Ensure staff meal process and documentation for payroll report
• Manage all staff related incident reported through the incident reporting tracker and ensure all incidents are closed and status updated
• Assist in co-ordinating staff forum meetings and any other employee engagement activities as planned in the Company.

Disciplinary and Grievance Management:

• Ensure compliance to the process of improving performance and managing misconduct
• Co-ordinate investigatory, disciplinary and appeal hearing. Participate as note taker and/interviewer where applicable
• Ensure that all grievances are properly reported, tracked and status reported periodically
• Keeping appropriate record of outcome of hearings and ensuring disciplinary progressive procedures are tracked on an individual basis
• Manage fairly and thoroughly all employees complaints about management’s actions, company’s processes or against any individual in the company
• Take prompt HR actions when absenteeism is seen to be beyond control

Performance Appraisal:

• Conduct Performance Appraisal across the business divisions in line with the company’s performance management system
• Ensure report on appraisals outcome; recommendations, exits, transfers, probations, etc.

Records Administration; Staff Filing, Leave and Certification Verification:

• Keep the records; documents and files relating to all staff within the division
• Track the in and out of the files and the document contents of the file
• Ensure all due correspondences, memos, reports and certificates are tracked in each employees files
• Perform any other related task as may be assigned from time to time.

Key Performance Indicators

• Time to fill vacancies (Target Vs Actual)
• Nos of Internal and External Audit Exceptions (Standard of Measurement – Departmental Policies and Procedures)
• Labour Turnover Rate (Target Vs Actual)
• Time to complete task/project i.e. Salary timeline (Target Vs Actual)

Knowledge Requirements:

• Labour laws
• Process Management
• Problem Solving
• Data Analysis - Excel
• Performance Management
• Oral and written Communication
• Ability to plan, schedule and coordinate effectively
• Interpersonal Skills
• Negotiation

Job Specifications
Educational Requirements:

• Minimum of University Degree or equivalent in Industrial Relations and Labour

Professional Requirements:

• Membership of the CIPM, or any other related professional qualification is required

Experience Requirements:

• 2 - 4 years of working experience in HR field

Decision Expectations

• Recommend the best resources for the business
• Provides recommendations/ advice to the management on employee related matters
• Provides customer-focused HR Services

Click here to apply online

 

4.) Management System (ISO) Associate

Requisition ID: 2043
Job Location: Lagos
Job Type: Full Time
Department: Quality/EHS Department
Direct Reports: Management System Officer / intern
Management System Associate
Grade Level: 4
Reports to (Title): Environmental Sustainability Manager

Job Purpose

• The Associate will be directly responsible for strict compliance with the requirements of ISO 9001:2015 (QMS), ISO 22000:2018 (FSMS), ISO 14001:2025 (EMS) and ISO 45001:2018 (OHSMS) that Food Concepts PIc to.

Core Responsibilities and Key Result Areas

• To ensure smooth coordination and implementation of the Quality Management System, Food Safety Management System, Environmental Management System and Occupational Health and Safety Management in the organization
• To maintain all relevant and applicable documented information (Manuals, procedures (HACCP, PRPs, compliance obligation register etc.), checklists and records in line with clauses of the ISO standards
• To plan and develop audit programme based on the organization's processes and requirements
• To guide the audit team to ensure compliance with audit protocols and principles
• To verify compliance with the requirements of ISO standards during internal audits, and report audit findings to concerned stakeholders o To schedule and prepare the management review meeting agenda as it relates to organization's processes
• To communicate external (Certification/Surveillance) audit findings, trend analysis and result of evaluation of data derived to line manager as input for management review meetings
• To provide support to stores in identifying root cause, occurrence of non-conformities identified during certification or surveillance audit
• To provide support to process owners within the organization to ensure conformity to the SO standards and requirements.
• To ensure readiness of the organization for initial certification through gap analysis, training, awareness, availability of required documents to enable successful certification process
• To plan second and third-party audits (Suppliers audit/ISO Certification Audit), in conjunction with the line manager.
• TO develop and review procedures and records to ensure compliance with the requirements of the ISO standards (Document control)
• To conduct validation of CCPs and OPPs and ensure reports of validation methodology and records are in place.
• To evaluate and trend reports of monitoring and verification for CCPs and OPRPs
• To evaluate established food safety objectives across the ISO certified stores.

Key Performance Indicators

• Efficiency Indicator -- Productivity
• Impact Indicator - Customer satisfaction and Fidelity
• Effectiveness Indicator - Value
• Customer service Indicator - Customer complaints
• Safety Indicator - Quality/Safety Knowledge

Knowledge Requirements:

• Knowledge of ISO 22000, 45000, 9001 and 14001 in relation to food industry
• Knowledge of MS office particularly MS Word, Excel and Power Point
• Knowledge of relevant regulatory standards and requirements
• Knowledge of Quality Assurance policies and procedures and Safety - Food, Fire, Occupational Health and Environment
• Knowledge of tools (Canva or other tools for design), methods and concepts of quality assurance
• Knowledge of data analysis skills and statistical analysis.

Job Specifications
Educational Requirements:

• Min. B.Sc. / HND in Biochemistry; Food Sc & Tech; Microbiology and other related science field

Professional Requirements:

• Possession of any relevant certification such as FSMS certification, FSSC, QMS, EMS, OHS-MS. Certified Lead Auditor or internal auditor in any of the above- mentioned certifications is essential

Experience Requirements:

• Minimum of 3 - 4 years of experience in similar role

Decision Expectations:

• Analyse re occurring nonconformities identified during internal and external analysis and propose effective corrective actions in conjunction with line manager
• Maintain and issue only updated and current document to prevent use of obsolete or uncontrolled documents

Click here to apply online