Job Vacancies at Bolton White Group

Bolton White Group is a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

Bolton White Group is an independent entrepreneurial-driven institution offering a complete range of hospitality services with a focus on providing a ‘home away from home’ experience to our clients. By choosing to join Bolton White Group you have assumed your share of the responsibility for maintaining the high principles and standards to which we are dedicated.

We are recruiting to fill the following positions below:

1.) Hotel Front Office Manager

Job Location: Abuja (FCT)

Position Summary

• The Front Office Manager directly supervises all front office personnel and ensures the proper completion of all front office duties.
• They are responsible for directing and coordinating the activities of the front desk, reservations, guest services, and telephone areas.
• Additionally, the Front Office Manager supervises all activities at the Gym and Information Technology (IT) unit.

Duties and Responsibilities

• Train, cross-train, and retrain all front office personnel.
• Schedule the front office staff.
• Supervise workload during shifts.
• Evaluate the job performance of each front office employee.
• Maintain working relationships and communication with all departments.
• Maintain master key control.
• Verify that accurate room status information is maintained and properly communicated.
• Resolve guest problems quickly, efficiently, and courteously.
• Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.
• Review and complete credit limit reports.
• Work within the allocated budget for the front office.
• Receive information from the previous shift manager and pass on pertinent details to the oncoming manager.
• Uphold the hotel's commitment to hospitality.
• Prepare performance reports related to the front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports, and maintain a close observation of daily house count. Monitor the selling status of the house daily (e.g., flash report, allowance, etc.).
• Check cashiers in and out and verify banks and deposits at the end of each shift.
• Enforce all cash handling, check-cashing, and credit policies.
• Conduct regularly scheduled meetings of front office personnel.
• Ensure all front office employees wear proper uniforms at all times.
• Monitor high-balance guests and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Monitor all V.I.P.’s, special guests, and requests.
• Maintain required parts of all front office and stationery supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Review the Front Office log book and guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Perform other duties as requested by management.

Prerequisites
Education:

• Minimum of Bachelor’s Degree. Must be able to read, speak, write, and understand the primary language used in the workplace.

Experience:

• Minimum of five years of experience in a 5-star hotel in a similar role.
• Proficiency in OPERA PMS.

Application Closing Date: 30th October, 2023.

Method of Application
Interested and qualified candidates should send their CV and Photograph to: jobs@boltonwhitegroup.com using the Job Position as the subject of  the email.

2.) Guest Relations Officer (GRO)

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system. Creates and maintains reservation records by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Duties and Responsibilities

• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all package plans.
• Attend to all Enquiries from guests via phone calls and email
• Attend to all guests’ complaints timely.
• Attend to guest requests for reservation
• Keep guests’ records
• Acts as a liaison between guests and other departments
• Attends to all correspondence from other organizations and agencies.
• Knows thecreditpolicy of the hotel and how to code each reservation.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Prepares letters of confirmation.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Assists in preregistration activities when appropriate.
• Monitors advance deposit requirements.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• To be aware of all front office procedures and assist with reception duties when required.
• Handles daily correspondence. Responds to inquiries and make reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
• Perform any other work as and when assigned by the management.

Education

• A Bachelor's Degree or its equivalent.
• Must speak, read, write, and understand the English Language.

Experience:

• At least three years of work experience. Previous hotel-related experience is an added advantage.
• Experience in Hotel software and its functionalities.

Application Closing Date: 23rd October, 2023.

Method of Application
Interested and qualified candidates should send their CV and Photograph to: jobs@boltonwhitegroup.com using the Job Position as the subject of the email.

3.) Executive Housekeeper

Job Location: Abuja (FCT)
Employment Type: Full-time

Position Summary

• Supervises all housekeeping employees, plans and assigns work assignments, give training for newly recruited and all employees, audit and inspects housekeeping personal work assignment, and requisition supplies.
• Take care of the budget and budget control for the department.

Duties and Responsibilities

• Supervises all housekeeping employees, and takes disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.
• Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time logbook of all employees within the department.
• Assign new employees to work with experienced help. Checks on the work of these employees occasionally and observes the reports made by the supervisors.

Responsibility & Authority:

• Responsible for cleanliness, orderliness, and appearance of the entire Hotel.
• Ensure that rooms are made as per company standards.
• Prepare Annual Housekeeping Budget.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniforms.
• Prepare reports for management information.
• Assist the Purchase department in selecting suppliers for items related to Housekeeping.
• Plan, control, and supervise Horticultural activities.
• Attending and resolving guest complaints.
• Organize inventories with Accounts and General Store for linen, uniform, and fixed assets.
• Pay particular attention while organizing pest eradication activities.
• Develop and implement housekeeping systems and procedures
• Verification of supplies consignments.
• Organize on-the-job training and evaluate its effectiveness.
• Approval of the Functional Manual of the department.
• Recommend recruitment of new personnel.

Other Routine Responsibilities:

• Daily inspection of public areas and employees' locker rooms.
• Daily briefing of Supervisors/ Executives.
• Coordinating the preventive maintenance schedule of rooms and public areas with the maintenance department.
• Immediately attending to guest requests.

Requirements
Education:

• A Bachelor Degree in a relevant field.

Experience:

• 8 to 10 years of experience of which at least 2 to 3 years in a similar role.
• Strong Operational/Technical Knowledge.
• Successful Pre-opening experience & records a distinct advantage.

Prerequisites:

• Strong Leadership abilities and organizational skills, Entrepreneurial, thinks out of the box, and Able to drive change and look for operational efficiencies/synergies across the network.

Application Closing Date: 23rd October, 2023.

Method of Application
Interested and qualified candidates should send their CV and Photograph to: jobs@boltonwhitegroup.com using the Job Position as the subject of the email.