Junior IT and Software Support Associate Job at Lifted Horizon

Lifted Horizon is a next-generation Business Process Outsourcing (BPO) partner headquartered in Lagos, Nigeria. We help brands elevate customer experience and optimise operations by delivering expertly managed customer care, back-office support, and recruitment solutions. From high-growth tech start-ups to established enterprises, clients trust us to represent their brands with excellence, empathy, and measurable results.

We are recruiting to fill the position below:

Job Position: Junior IT and Software Support Associate
Job Location: Ikeja, Lagos

Summary

• At Lifted Horizon, we’re passionate about building reliable digital solutions and maintaining a smooth technology environment that empowers our teams to deliver their best work.
• We’re looking for a motivated Junior IT & Software Support Associate to join our growing tech department.
• This is an excellent opportunity for someone eager to start or grow their career in tech combining hands-on IT support responsibilities with exposure to real-world software development projects.

Key Responsibilities
IT Support:

• Provide day-to-day technical assistance to staff (hardware, software, and network troubleshooting).
• Install, configure, and maintain computer systems and applications.
• Support user account management, system updates, and backups.
• Monitor and respond to IT helpdesk requests promptly.

Development Assistance:

• Assist the software development team with testing, debugging, and documenting code.
• Help maintain and update internal systems and web applications.
• Support version control processes (e.g., Git) and assist with deployment tasks.
• Participate in team meetings and contribute to product improvement discussions.

Key Requirements

• Bachelor’s degree or diploma in Computer Science, Information Technology, or related field (or equivalent experience).
• Basic understanding of hardware, networking, and operating systems.
• Familiarity with at least one programming language (e.g., PHP, JavaScript, Python, or similar).
• Strong problem-solving skills and attention to detail.
• Good communication and teamwork abilities.
• Eagerness to learn and grow within a supportive team.

Desirable (Optional skills):

• Experience with WordPress, Laravel, or any web development framework.
• Familiarity with database systems (MySQL, PostgreSQL, etc.).
• Exposure to software version control tools (Git/GitHub).

What We Offer

• Hands-on mentorship from experienced IT and software engineers.
• Opportunity to learn both IT operations and software development skills.
• Career growth path within the organization.
• Friendly, collaborative, and learning-oriented work culture.