Lead, Customer Service Application SME Job at AIRTEL NIGERIA

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

We are recruiting to fill the position below:

Job Position: Lead, Customer Service Application SME
Job Location: Nigeria

Job Descriptions

• The position is a key role within Nigeria that will be responsible for maintaining and supporting all Customer Service Applications, tools and utilities to support Airtel Nigeria IT Services.
• This is an expert role with the responsibility for maintaining close collaboration with HQ-IT Customer Service Application Lead to ensure Airtel Nigeria is delivering business results expected on Customer Service Application domain.

Other job expectations include:

• Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria
• Leading delivery of projects of applicable domain in Airtel Nigeria that attribute to the success of Airtel Nigeria business by collaborating with cross functional teams
• Promoting continuous improvement of processes and delivery of results within assigned domain.
• Ensuring Business Value creation through simplifying application design, simplifying customer experience and efficient deliveries
• Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
• Managing Timely Rollout of Projects:
• Ensuring appropriate Governance mechanisms for successful implementation of projects.
• Delivering On-schedule, on-budget of IT solutions to facilitate commercial products delivery

Essential Requirements

• The Customer Service Application SME must have a deep understanding of the Telco IT domain as well as a broad architecture understanding for IT in a telecom environment
• The Customer Service Application SME will have a solid background in translating business demand to IT Solution design and applying multiple technical solutions to business problems
• The Customer Service Application SME will be well-versed with micro services, containers, cloud, DevOps
• The Customer Service Application SME must be a believer in Open-Source environment to develop software solutions
• MSc/Bachelor's degree in Computer Science, Systems Analysis or a related study.
• 5-7 years of work experience on Customer Service domain’s Application design and delivery.
• Experience working in multi-vendor managed service IT operating model.
• Demonstrated experience in delivering project on relevant domain
• Experiencing in redesigning and simplifying the products, services and processes