Monitoring and Intelligence Specialist Job at Human Capacity Development Consultants Limited

Human Capacity Development Consultants (HCDC) Limited is a vibrant and innovative company committed to the goal of developing human capital in organisations for exceptional business results. We build organisations to achieve optimum performance by developing their human capacity to peak productivity levels. We are committed to excellence, service & integrity.

We are recruiting to fill the position below:

Job Position: Monitoring and Intelligence Specialist
Job Location: 
Lagos
Reporting Line:Team Lead, Operations Management & Stakeholder Engagement
Job Tenure: 3 Years

Mission

  • Monitor and report all activities towards achieving the global aim of financial inclusion for Nigeria

Critical Deliverables

  • Monitor entire financial inclusion effort to ensure desired results are achieved (e.g. network uptime, liquidity availability, customer responsiveness, fraud mitigation) and provide proactive support to the network
  • Daily tracking of agents’ network of Nigeria on aligned (e.g. network uptime, liquidity availability, customer responsiveness, fraud mitigation) and provide proactive support to the network
  • Ensure that communication and literacy plan is rolled out as required in the right regions and format
  • Analyse data and create executive management reports on a weekly and monthly basis
  • Provide intelligence, information and evidence-based inputs to the planning, design and implementation of key financial inclusion initiatives
  • Organize and undertake research and analysis on the various aspects of the entity work and identified problems and issues to be addressed as well as track follow-up actions for all stakeholders involved
  • Provide financial reports and interpret financial information to managerial staff while recommending further course of action
  • Responsible for the back office functions of the entity

Key Metrics:

  • Accurate and timely weekly/monthly report on overall program metrics

Requirements

  • Experience in performing monitoring and tracking of large scale transformations
  • Track record of using data to drive insights for businesses (e.g. critical decision making, strategy development, etc.)
  • Track record in delivering transformation programs within specified time and project cost
  • Experience in interfacing with multiple senior-level stakeholders
  • Experience in Banking/Financial Services Industry (or related industries) is a plus
  • Minimum of Bachelor's Degree
  • Masters degree (MSc. or MBA) is an added advantage
  • Must be an effective communicator
  • Expert proficiency in Microsoft Office Suite especially Excel and PowerPoint
  • Proven ability to build complex models to forecast/predict/track data
  • Ability to create impactful executive client facing communications and presentations

Attributes and personality traits:

  • Data-driven and fact based
  • Maintains an independent perspective
  • Emotional intelligence
  • Results orientation, Collaborative.