Office Assistant Job at Robeck Locks Limited

Robeck Locks Limited was born in 2001 out of a need to bring into the marketplace stylish lockset at affordable prices without compromise on quality, functionality and durability. Robeck Locks Ltd imports and distributes a wide range of quality fashionable door lockset and assesories made of Brass, Stainless steel, Zinc, Iron and Aluminum to the trade and Construction companies. Robeck Locks Ltd is in the business of keeping your family and valuables safe.

We are recruiting to fill the position of: 

Job Position: Office Assistant
Job Location: Lagos

Job Description

• Our Head office is seeking for an Office Assistant who is a multi-tasker, self-starter, excellent communicator, proactive, efficient and thinks out of the box. If this is you, then we would like to meet with you.

Responsibilities

• Act as a hub for customer's complaints; resolving customer issues and attaining efficiency goals.
• Responsible for communicating to and retention of client accounts
• Answer telephone calls and attends to customer enquiries and orders
• Monitor and update social media platforms, e-store and online ads
• Liaise with stock keeper regarding stock availability for customer orders
• Ensure customer orders are processed and delivered on time
• Use of Microsoft office to generate reports
• Generate invoice for customers.
• Maintain a clean office
• Cash Handling
• Investigate, research and generate sales leads
• Writing of Sales proposals
• Assists with warehousing
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right resources and tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Ensure customers’ satisfaction and continued patronage through series of follow-up and customer engagement
• Travel to customers to follow up sales
• Perform any other duties as assigned by Management.

Skills and Requirements

• Thorough knowledge of customer service and office management
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, priorities and work under pressure
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word) and Internet
• Solid communication skills both written and verbal
• Strong people and presentation skills
• Good organizational and multi-tasking abilities
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Must live within close proximity to Amuwo odofin

Salary
N30,000 – N35,000 per month.

Method of Application
Interested and qualified candidates should send their CV to: hr.robecklocks@gmail.com