Operation Manager Job at Newrest Nigeria EPZE

Newrest Nigeria EPZE is a specialist in out-of-home food service. It is the only major catering company active in all catering and related hospitality segments: Airline Catering, Buy-on-Board, Duty-free on Board, Contract Catering, Remote Site and Support Services, Rail Catering, Airport and Motorway Retail Concession. With an employee base of over 29,500 employees world-wide in 57 countries, Newrest offers career opportunities within a Group that is constantly looking for new talents for our numerous subsidiaries spread out on five continents. Join Newrest to participate in an exciting entrepreneurial adventure offering unique career opportunities.

We are recruiting to fill the position below:

Job Position: Operation Manager

Job Location: Abuja
Job type: Full-time (Permanent)
Category: Operational Management

Job Description

• Newrest is hiring Operations Manager for one of its subsidiaries in the world, for an international career.
• Joining Newrest means every day is different, every day is a new challenge.
• You passionate with culinary food, you are driven by operational excellence, by the achievement of objectives, by the rationalization of costs, processes, and organization.
• You are constantly looking for improvement and an international career within the group.

Mission
Leadership and Management:

• Infuse the Newrest culture throughout the facility through the managers and by example
• Hold managers accountable for meeting expectations and KPI’s
• Ensure that all policies and procedures are followed per Newrest and client’s requirements
• Communicate effectively with all crew members and team members
• Mentor and coach managers as needed to ensure performance and adherence to policy and culture
• Train, coach and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country.
• Hold team members accountable for all expectations

Operations/Logistics:

• Fully responsible for the operations of the entire unit, including production, logistics, supply, safety, quality, personnel and customer service.
• Ensure that all quality and safety procedures and program are adhered to by everyone.
• Ensure that all catering needs are met in a timely manner.
• Meet all KPI’s according to customer requirements and KPI standards
• Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard.
• Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.

Finance:

• Stay within proposed budget for all items.
• Drive improvements in productivity, cost reduction, plant output, capacity and waste while continuing to deliver quality products complete and on-time to the customer.

Quality and Safety:

• Ensure that all processes conform to the customer and Newrest specifications
• Comply at all times with good hygiene and manufacturing practices (e.g., hazard analysis and critical control points [HACCP], FIFO)
• Investigate and complete incidents/accidents documentation
• Enforce safety processes and legal requirements for all processes

Human Resources:

• Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.
• Enhance employee morale by driving engagement and establishing an environment of trust and respect.
• Handle employee and management concerns and escalate concerns to the HR department.

Requirements

• Bachelor's Degree in Operations Management, Business Management, or related field
• 5-10 years of experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry, indirectly managing 150+ exempt-level employees
• Strong leadership experience with experience in start-up or turnaround environments
• Strong communication skills with the ability to communicate with non-exempt to upper management levels
• Good knowledge of investigation procedures and root cause analysis
• Understanding of lean manufacturing principles and operational processes
• Strong knowledge of HACCP & food safety standards
• Strong ability with Excel, Word, and PowerPoint
• Excellent organizational and motivational skills
• Outstanding attention to detail and observation ability
• Strong analytical skills for the interpretation of data to effectively manage risk

Salary
Highly Competitive.