Operations Director

First Excelsia Professional Services Limited is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants with a team of over a hundred employees spread across Nigeria. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop glocalised HR solutions, processes and structures required to develop and effectively drive our clients' corporate strategies.

We are recruiting to fill the position below:

Job Position: Operations Director
Job Location: Lagos

Job Description

  • The Operations Director is one of the most senior roles in the business, making up a key role in the Senior Management Team
  • You will be responsible for managing a large team of staff driving the execution, management and innovation of the following departments to serve the organization’s needs

Job Specification

  • Responsible for all operational performance indicators of our academies, including but not limited to:
  • Improving adherence and compliance to existing systems and processes
  • Striving for operational excellence in a resource-constrained environment
  • Continually iterating and improving systems
  • Do or lead every job in the entire operations and support to some extent. No job is too big or too small.
  • Manage a diverse support team including customer care, quality assurance, IT, programme managers, procurement, warehousing and logistics.

Person Specification

  • At least 8+ years of post-undergraduate, full time work experience
  • Work experience managing a multi-unit retail environment
  • Work experience developing and managing a culture of total focus on customer satisfaction
  • Work experience drastically improving the productivity and reducing cost of a product or service
  • Work experience managing and coordinating several teams to deliver on a tight schedule
  • Work experience in emerging markets
  • Record of building data-driven operational systems
  • Record of strong academic performance from a leading undergraduate and, if attended, graduate institution
  • Work experience, preferably in operations, as an employee at any company that has rapidly grown in headcount and number of locations, e.g., large scale retail
  • Work experience in a highly political industry, where ideological conflict is common and strategy, ingenuity, negotiation and persuasion are necessary for success
  • Experience of management consulting a plus