Quality Assurance Officer (Q.A) Job at Contec Global Group

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.

We are recruiting to fill the position below:

Job Position: Quality Assurance Officer (Q.A)
Job Location: Lagos

Essential Duties and Responsibilities

• Developing evaluation programs
• Keeping Track of the Industry Trends
• Utilization of technology
• Call Monitoring
• Evaluate adequacy of quality assurance standards
• Investigate customer complaints and non-conformance issues
• Analyze data to identify areas for improvement in the quality system
• Identify training needs and organize training interventions to meet quality standardsvities
• Devise sampling procedures and directions for recording and reporting quality data

Education and/or Work Experience Requirements

• Bachelor's Degree in any reputable institution
• Experience with implementation of corrective action programs
• Strong computer skills including Microsoft Office, QA applications and databases
• Quality inspection, auditing and testing experience
• 5-6 year working experience on the job related field

Skills:

• Verbal and written communication skills
• Data collection, management and analysis
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Planning and organizing skills
• Decision-making
• Judgmental skills
• Division: Mobile Commerce (AT-BP-REMITTANCE)
• Department: Support/Customer Care Department
• Preference: Female
• Experience: Minimum of 5 Years
• Candidates Preferred from company/Industry: Telecommunication.

How to Apply
Interested and qualified candidates should send their Resume to: recruitment@contecglobal.com Using "Quality Assurance Officer (Q.A)" as Subject of the Mail