Receptionist Job at Westine Hotels & Spa
Westine Hotels & Spa is a newly 40-room boutique hotel with Spa services located in Lekki, Lagos.
We are recruiting to fill the position below:
Job Position: Receptionist
Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Description
- Welcome and greet guests
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management.
Requirements
- Interested candidates should possess a BSc Degree in relevant fields
- At least 5 years of work experience.
Method of Application
Interested and qualified candidates should send their Applications / CV to: hr@westinehotels.ng using the Job position as the subject of the mail.
Note: Candidates without Hotel experience need not apply.
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