Retail Sales Executive Job at Fine Brothers Limited
Fine brothers limited is a telecommunication company. We deal on phones, phone accessories, laptops, etc.
We are recruiting to fill the position below:
Job Position: Retail Sales Executive
Job Location: Onitsha, Anambra
Employment Type: Full-time
Job Description
- Greet, direct and assist customers as they shop for products
- Maintain good customer relations and data through sound product and services knowledge. Provide accurate information (e.g. product features, pricing and after sales services)
- Assist customers in finding/ locating desired products and accessories in stock and offering alternatives when necessary.
- Monitor customer’s preferences in line with the prevailing market trend.
- Demonstrate product use and operation to the customers.
- Provide information about warranties, specifications, care and maintenance of products;
- Maintain fairness, integrity and honesty in dealing with the customer to promote a good corporate image for the company.
- Ensure that products and accessories are well displayed and kept clean in a clean environment;
- Maintain and safeguard all company’s products and assets in the Branch and report any threat to them to the Branch supervisor.
- Ensure that all transactions and their details -phone no, email, reasons for the transactions, etc are posted in the system database.
- Ensure that receipt is issued for all and every item purchased (no exception).
- Recommend accessories/device enhancement for items purchased to customers.
- Attend to customer's difficulty and issues in making payments;
- Process refunds and sales return for customers.
- Daily reconciliation of transactions and Stock.
- Work closely with the branch Supervisor, to ensure steady supply of required stock/ item;
- Maintain good and clean working environment which include proper arrangement of desk, stocks and accessories, etc.
- Ensure that cash at hand do not exceed certain limit as specified or advised by the accounts department before depositing in the bank.
- Maintain accounting procedures in posting all transactions as directed by the accounts department.
- Report any mismanagement or misappropriation of company funds and monetary matters to the head of finance.
- Transfer all faulty products to the appropriate department for onward return to the suppliers.
- Ensure that all products and accessories are tested immediately after purchase before customer takes delivery.
- Create and maintain a friendly working environment and relationship for all branch staff, including manufacturer's representatives.
- Keep record and current status of all customers’ items that were sent for warranty.
- Work closely with customer care center to ensure that customer's product is given proper attention.
- Conduct price and feature comparisons to facilitate purchasing
- Ensure display stands are fully stocked
- Coordinate with the branch supervisor to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the branch supervisor
- Stay up-to-date with new products/services
- Meet weekly, monthly and quarterly sales target
- Learn how products work and how to troubleshoot issues with customers.
Requirements
- Candidates should possess a Bachelor's Degree / HND qualification with 1 year work experience.
Method of Application
Interested and qualified candidates should send their CV to: blessingo@finebrothers.com.ng using "Retail Sales Executive" as the subject of the email.
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