Revenue Collection Executive Job at ReelFruit

ReelFruit is on a mission to inspire delightfulness by offering the tastiest snacks in town. We are motivated each and every day to offer the best range of products to our customers across the world. We are Nigeria's first producers of dried fruit snacks intended to provide an alternative to fresh fruits. Our products include gently dried mango, gently dried pineapple, fruit and nut mix,salted cashews, sweetened coconut flakes, toasted coconut chips(honey sesame), toasted coconut chips(unsweetened), toasted coconut chips (chocolate) and caramel coconut chips that are processed and grown locally, enabling customers to get access to fresh nutrient-rich fruits.

We are recruiting to fill the position below:

Job Position: Revenue Collection Executive
Job Location: Jabi, Abuja (FCT)
Employment Type: Full-time

Job Summary

• The ideal candidate would contribute to organization’s success by collecting due receivables timely and efficiently, assisting the Receivable Officer in monitoring receivables and payments, keeping receivables to the barest minimum, while maintaining customer relationship in order to stimulate business growth.

Duties & Responsibilities
Receivables Collection:

• Identify and visit stores to collect all due pending invoices from customers Mondays to Fridays.
• Communicate areas of difficulty or discrepancy promptly.
• Daily follow up with customers via calls, SMS, WhatsApp, email etc.
• Follow all receivables and renewal collection/cash handling processes, policies and procedures.
• Daily Remittance of cash and cheque collection to the account officer

Reporting / Record Keeping:

• Give daily field itinerary report by close of business on the WhatsApp group platform.
• Develop and send detailed revenue collection reports on a daily, weekly, monthly and quarterly basis.
• Adequate use of field collection register, and update of other collection templates.
• Escalate issues of invoice discrepancies, customer statements preparation and reconciliation, problematic stores, account adjustments, customer refunds, etc. to your up-line
• Daily Update and signing of cash remittance book

Customer Service:

• Resolve any customer complaint and escalate issues beyond your resolution.
• Ensure good customer relationship management and employ diplomacy in handling disputes critical matters.

Team Work:

• Work collaboratively with your team member and others
• Ensure alignment with instructions from the Finance manager
• Foster conducive working environment for team members and resolve conflicts as they arise.
• Participate in the departmental/organizational appraisals.

Business Process Improvement:

• Prompt resolution of operational matters.
• All assigned channels must be fully optimized.
• All receivables collection must be remitted, and unremitted payments must be escalated to the Finance department.
• Other duties as may be assigned or delegated to you in your department

Educational Qualification / Experience

• Minimum of HND / B.Sc in Business Administration, Marketing or any relevant field.
• Ability to work flexible hours including evenings, weekends and holidays as required
• Must be self driven
• Target oriented
• Effective communication skill: written and verbal
• Ability to work under little or no supervision
• Very meticulous with money and trust worthy
• Innovative and proactive