Sahara Group Recruitment for an IT System Support Supervisor

Sahara Group nutures businesses in the energy sector. These companies operate essentially within the energy industry and its associated sub-sectors. The Group consists of individuals, who are determined to make a positive impact on the business environment. 

We are recruiting to fill the below position:

Job Position: IT System Support Supervisor

Job Location: Any City, Nigeria

Purpose Statement

• The role of the System Support Supervisor is to maintain and operate servers and other infrastructure on the Sahara Group’s network.
• The duties of an IT support analyst are wide-ranging and vary widely. The IT System Support team is charged with designing, installing, supporting and maintaining server infrastructure; planning for and responding to service outages and other problems that may arise.
• To perform the job well, the role holder must demonstrate a blend of technical skills in diverse technology areas and use of Microsoft Office tools.
• Other duties may include: Virtualisation and Enterprise Storage management, End user education, IT Project implementation and management of other specialized applications.

Key Deliverables:

• Provide first level technology support as well as, where applicable, 2nd and 3rd level application/system support
• Design, implement, monitor and optimize Enterprise Messaging  Architecture and other relevant systems
• Interface with 3rd party service providers.
• Provide periodic reporting of IT Support operations.

Knowledge/Skills:

• Good knowledge of Windows 2008/2012 based messaging technologies: Microsoft Exchange 2010, 2013 and 2016 and mobile device management (MDM) system as well as a working knowledge of domain security  using Active Directory and Group policies
• Hardware and software troubleshooting skills
• Ability to design and implement disaster recovery solutions (backup and recovery of Exchange servers, file servers, etc.)
• Good report writing skills and good IT process understanding
• Very good problem solving skills - frequently under various sorts of constraints and stress
• Other technologies include:o Virtualisationo Networking o Enterprise Storage solutions (SAN, NAS, etc.)

Required Qualification/ Experience

• A Bachelor's degree in the field of Computer Science/Engineering or any other Physical Science
• 4 - 7 years qualitative experience in technology deployment or support
• Certifications will be an added advantage.
• Excellent communication skills and interpersonal skill, ability to work virtually, fluency in English.

Personality Traits:

• Highly analytical, hard-working
• Creative & Logical
• Organized, Professional conduct
• Resourceful
• Good interpersonal skills

Working Relationships:

• IT Support and operations team
• 3rd party service providers
• Sahara Group staff
• Other Stakeholders