Senior Engineer, IT Support Job at Willers Solutions Limited

Willers Solutions Limited - Our client, a reputable firm is looking to fill the position below:

Job Position: Senior Engineer, IT Support
Job Location: Lagos.
Employment Type: Full-time
Department: IT
Functionally Reports to: System Administrator
Administratively Reports to: Business Director

Job Objectives

• Senior Engineer IT Support Job primarily focus is to ensure that the company IT Infrastructure is functioning as effectively as possible.
• To supervise/participate for the maintenance, upgradation, configuration and reliable operation of computer system, network servers and virtualization.
• To coordinate with HR and ensure continuous training to new as well as existing staff on IT and applications for efficient use.

Job Responsibilities

• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Duties include the following (measurable in terms of time, cost, quality or quantity):

Strategic Responsibility:

• To collaborate with department heads to assess near and long-term capacity needs.
• To conduct regular research on network products, technology, protocols, and standards to remain abreast of developments in the networking industry.

Day to day Management :

• To install and upgrade computer components and software, manage virtual servers and integrate automation system.
• To troubleshoot network, software and hardware errors by running diagnostics, documenting problems and resolutions, prioritizing problems and assessing the impact of issues.
• To ensure network connectivity of all servers, workstations, telephony equipment, scanners, printers, copy machines, and other network appliances.
• To perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery and failover procedures.
• To ensure timely closure of departmental complaints or issues as faced by other colleagues.
• To work on various running or new projects as and when assigned by FRT / ART.
• To alert FRT / ART for any unusual occurrence and or damage that has taken place or that may occur.
• To assure safety resources and standards are used and been followed while doing any job.

Reporting:

• To prepare all applicable reports in time for accuracy and in order to ensure that they match the functional requirements, policies and standards.
• To create and maintain documentation as it relates to network configuration, mapping, and hardware installation, updates, purchase & service records.
• To keep record of complaints, inventory, asset movements etc.
• People Management:
• To ensure continuous training in coordination with HR for new as well as existing team on efficient usage of IT resources.

Safety Health & Environment:

• Ensure compliance to all relevant safety, health and environmental procedures across the department in order to promote a healthy and safe work environment.

Related Assignment:

• To perform other related duties or assignments as and when assigned.

Requirements

• Minimum 8 years of troubleshooting experience in Windows Server, Outlook, MS Office etc.
• HND / BSc. in IT Engineering / Computer Science (MCSE, CCNA or similar certificates shall be preferred but not mandatory).
• Hands-on in maintaining UTM, LAN, WAN, Thin Clients, Domain Network and Printers.
• As per the need of the business the job is transferrable and posting can be made anywhere in Nigeria/West Africa.

Method of Application
Interested and qualified candidates should send their CV (MS Word) to: careers@willerssolutions.com using the "Job Title" as the subject of the email.

Note: Only qualified candidates will be shortlisted.