Senior Manager, Background Verification Quality Assurance
- Manage efficiency of processes & procedures, quality of operations and confirm that all background screen results are being returned accurately
- Develop, maintain, and update consistent reporting around productivity, turnaround time, and quality assurance.
- Coordinate closely with the Verifications department on work volume, escalations, disputes, and processes changes to ascertain clients’ expectations are met in line with the SLA
- Ensure the attainment of zero error rate on all reports submitted to clients
- Maintain smooth and cordial relationship with our partner institutions for the reverification and revalidation of reports received to ascertain accuracy and authenticity
- Ensure all executed briefs are done within terms of client’s SLA and timeline
- Facilitate the introduction and implementation of quality and standard assurance policies that guide error free operations of background checks and verification services
- Consult with Management to ensure the organization comply with all industry-best policies, procedures, and practices.
Qualifications & Attributes
- Minimum of Second-Class Lower Bachelor’s degree from a recognized and reputable university
- Minimum of 5 years’ work experience in a background screening/verification/investigation company
- Proven experience and track record in Quality Assurance, Operations Management and Business Development in a background screening services company
- Strong written and verbal communication skills with the ability to discuss technical issues clearly and concisely.
- Ability to multi-task with consistent and timely follow through.
- Ability to quickly analyze a situation, find a workable solution, and implement the proper steps
How to apply: Interested applicants should send a copy of their updated CV to: recruitment@fortknoxgroup.com
- Manage efficiency of processes & procedures, quality of operations and confirm that all background screen results are being returned accurately
- Develop, maintain, and update consistent reporting around productivity, turnaround time, and quality assurance.
- Coordinate closely with the Verifications department on work volume, escalations, disputes, and processes changes to ascertain clients’ expectations are met in line with the SLA
- Ensure the attainment of zero error rate on all reports submitted to clients
- Maintain smooth and cordial relationship with our partner institutions for the reverification and revalidation of reports received to ascertain accuracy and authenticity
- Ensure all executed briefs are done within terms of client’s SLA and timeline
- Facilitate the introduction and implementation of quality and standard assurance policies that guide error free operations of background checks and verification services
- Consult with Management to ensure the organization comply with all industry-best policies, procedures, and practices.
Qualifications & Attributes
- Minimum of Second-Class Lower Bachelor’s degree from a recognized and reputable university
- Minimum of 5 years’ work experience in a background screening/verification/investigation company
- Proven experience and track record in Quality Assurance, Operations Management and Business Development in a background screening services company
- Strong written and verbal communication skills with the ability to discuss technical issues clearly and concisely.
- Ability to multi-task with consistent and timely follow through.
- Ability to quickly analyze a situation, find a workable solution, and implement the proper steps
How to apply: Interested applicants should send a copy of their updated CV to: Click here to Apply