Senior Manager, Sales Planning & Analytics at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Position: Senior Manager, Sales Planning & Analytics
Job Location: Nigeria

Job Description

• Co-ordinate and measure effort to transform S&D into an intelligence driven operation through the digitization of channels as well as the provision of analytics to guide sales activities and initiatives.
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Conduct quarterly ROI analysis on the ‘’transform’’ S&D initiative
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
• Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Work with third party service providers to deploy and drive adoption and use of technology platforms that enable digitization in the sales operations
• Recognize and replicate best practice from other MTN OPCOs in the areas of digitization and transformation of S&D operations
• Institute the use of POS, site and street level analytics in daily sales operation
• Develop and present relevant daily, weekly, monthly and quarterly performance reports and best practice sharing intra and inter OPCO
• Execute and drive adoption of a Trade Automation Solution making intelligence on POS activities and performance available for the sales teams
• Analyze macro and micro economic trends to guide sales planning across the regions – defining headroom and opportunities for growth based on network investment and other drivers of business performance
• Develop a framework for implementing CVM in the channels especially using intelligence generated from the VTMs, TAS and other sales/POS management platforms to drive competitive advantage in the channels
• Review market intelligence and competitor insight, develop approaches for penetrating the market based on existing channels identifying constraints, challenges and trade-offs of the approaches.
• Initiate and drive execution of relevant transformational projects to achieve the set of objective of becoming a BI driven sales organization

Job Condition:

• Normal MTNN working conditions

Experience & Training

• First degree in (B Econ/ B Admin/ B Comm / Numeracy preferred)
• Fluent in English and language of country preferable
• Minimum 9-17 years’ experience including:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• 8 years sales, reporting, planning/ analytics experience

Minimum Qualification

• BA, BEd, BSc, BTech or HND