Service Centre Representative

Yes Mobile - A fast growing prestigious Retail organisation located on the Island of Lagos, is recruiting for the position below:

Job Title: Service Centre Representative

Location: Lagos

Responsibilities

• Attend to customers complaints as regards device issues and ensure complaints are resolved promptly.
• Responsible for assigning customers device issues to technicians
• Remain knowledgeable on gadgets;
• Team up with co-workers to ensure proper customer service;
• Build productive trust relationships with customers;
• Error free transactions/Ability to follow laid down company standards and codes of conduct.

Qualification & Experience

• Minimum of OND/NCE/ND from any recognized Higher Institution
• 2-3 years experience in customer service and dealing with gadget issues
• 24-26(yrs)

Knowledge & Skills:

• Excellent Customer Service Skills
• Tech Savy
• Gadget friendly
• Good written and verbal communication skills
• Good research skills
• Good customer service skill

Personal Attributes:

• Ability to take ownership
• Very Proactive
• Outgoing and friendly
• Passionate and self driven.