Services Assurance Professional Job at Alcatel-Lucent

Alcatel-Lucent is the leading IP networking, ultra-broadband access and cloud technology specialist. We are dedicated to making global communications more innovative, sustainable and accessible for people, businesses and governments worldwide. Our mission is to invent and deliver trusted networks to help our customers unleash their value. Every success has its network.

Job Title:  Services Assurance Professional

Job description

• Manage the communication bridge during service impacting Incidents and Business Critical events (Major Incidents) as required
• Maintain open communication and good working relationships with departments that participate in Incident Management and help define ways to increase internal and external client satisfaction
• Attend major reviews (debriefs) and review resolutions
• Ensure root cause analysis documents are complete, accurate and associated to the problem
• Monitor the technical bridge as needed and relay information to the communication bridge as required
• Coordinate and publish communication during incidents as required
• Review, improve, develop and implement policies and procedures supporting the Incident Management process

Qualifications

• Degree in Electrical Electronic Engineering
• At least 3 year experience in the field
• Good understanding of Incident Management