Social Media Executive & CRM Officer Job at Ascentech Services Limited

Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: Recruitment and Selection, Outsourcing, Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

We are recruiting to fill the position below:

Job Position: Social Media Executive & CRM Officer

Job Location: Ikeja, Lagos
Employment Type: Full-time
Department: Marketing / Communications

Job Summary

• We are seeking a creative and data-driven Social Media Executive & CRM Officer to manage our online presence and customer engagement strategies.
• This professional will be responsible for developing and executing social media campaigns, managing customer databases, and optimizing communication to enhance brand loyalty and customer satisfaction.

Key Responsibilities
Social Media Management:

• Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, X, TikTok, etc.)
• Create engaging content (text, image, video) aligned with brand voice and marketing goals
• Monitor, analyze, and report on social media performance metrics
• Respond to comments, messages, and mentions in a timely and professional manner
• Collaborate with design and content teams to ensure consistent branding
• Stay updated on social media trends and best practices

CRM Management:

• Maintain and update the customer database (CRM system)
• Segment audiences for targeted campaigns and communications
• Design and execute email marketing campaigns and customer journeys
• Analyze customer behavior and feedback to improve engagement and retention
• Coordinate with sales and customer service teams to ensure seamless customer experience
• Generate reports on CRM performance and customer insights

Qualifications & Skills

• Bachelor’s degree in Marketing, Communications, Business, or related field
• 2+ years of experience in social media management and CRM systems
• Proficiency in tools like Meta Business Suite, Hootsuite, HubSpot, Salesforce, or similar
• Strong writing, editing, and visual storytelling skills
• Analytical mindset with experience in data interpretation and reporting
• Ability to multitask and manage multiple campaigns simultaneously
• Creative, proactive, and detail-oriented

Preferred Attributes:

• Experience in paid social media advertising
• Knowledge of digital marketing principles
• Familiarity with customer lifecycle and retention strategies
• Graphic design or video editing skills (Canva, Adobe Suite, etc.)

Method of Application 
Interested and qualified candidates should submit their CV to: cv@ascentech.com.ng using the Job Position as the subject of the email.