Social Media/Customer Service Executive Job at Pivotage Consulting


Pivotage Consulting - Our client, a Restaurant owner is recruiting suitably qualified candidates to fill the position below:

Job Position: Social Media/Customer Service Executive
Ref Id: MR/147/SEM
Job Location: Lekki, Lagos 
Type: Full Time 
Reports to: CEO

Description

  • We are looking to hire a Social media/customer executive who has had cognate experience working as a customer care representative in a similar work environment and is familiar with the use of social media as well as taking and editing of pictures for social media presence.

Summary/Objective

  • The Social media/customer service executive oversees day to day running of the official social media account as well as function as a customer service executive.

Job Responsibilities

  • Managing the social media account of the restaurant.
  • Taking and editing pictures to be posted on all social media platforms.
  • Having direct contacts with customers during visits to the restaurant.
  • Taking note of requests and complaints of customers.

Other Duties:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements

  • Candidate must be familiar with the use of all social media platforms.
  • Candidate must possess skills on picture taking and editing.
  • Candidate must have cognate experience as a customer service representative.
  • Candidate must have functioning laptop and smart phone.
  • Candidate must have B.Sc/HND in any related field.
  • Candidate must have minimum 3 year as customer representative, with body of work to show for it.
  • Candidate must be agile/willingness to work.
  • Candidate must reside around Lekki axis.

Job Competencies:

  • Must be Polite.
  • Must be creative.
  • Must be able to use social media to create presence.
  • Must be presentable.
  • Must be a good team player with Interpersonal skills.
  • Must be confident, have a dynamic personality.
  • Must have strong organizational skills to juggle multiple tasks.
  • Must be proactive and with strong attention to details.
  • Must have good communication skills (both written and oral).
  • Must have the ability to work without supervision.

Method Of Application
Interested and qualified candidates should send their CV only to: recruitment@pivotageconsulting.com Using the role "Social Media/Customer Service Executive" as the subject of your application.

Note: Please ensure CVs are in MS Word format only.