Solution Engineer
Telvida delivers unique cost savings IT solutions that improve collaboration with user-friendly messaging, video, audio, and web communications.
We are recruiting to fill the position below:
Job Position: Solution Engineer
Job Location: Lagos
Job Description
- Work closely with clients to integrate products with customer software by understanding clients’ business requirements and recommending solutions to achieve the desired results.
- Participate in implementation and deployment projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance
- Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
- Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.
- Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
- Carry out onsite deployment of technical solution based on customer requirements.
- Respond to customer support request both remotely and onsite in a timely manner as detailed in customers SLA.
- Participate in regular meetings and conference calls with client and sales staff to help qualify opportunities and recommend technical solutions
- Provide pre-sales and post-sales support through requirement gathering, proposal development and delivery of Technical Presentation
- Additional duties include site survey, system evaluation, system analysis and assessment of customer technology
Education/Experience/Technical Requirements/Certifications
Experience / Technical Requirements:
- 3 - 5 years of experience in Microsoft technologies including infrastructure migrations, troubleshooting, implementation with strong experience in the following areas: (At least two)
- Active Directory - experience with upgrades and migrations, advanced experience with GPOs, experience with AAD Connect and ADFS
- Exchange 2010 and higher, Hybrid Exchange
- Office 365, specifically Exchange Online, Skype for Business, OneDrive, SharePoint, Enterprise Mobility + Security (Intune)
- Windows Server 2012r2 or higher
- Supporting SQL Server in production environment, including backup and recovery, corruption handling, high availability (mirroring, log shipping), replication, Always-On etc.
- Scripting skills including Powershell
- Strong DNS/DHCP understanding
- Familiarity with IP Convergence including the design and implementation of IP telephony(IPT)/Voice over IP (VoIP) and video Conferencing solutions is an added advantage
- 2 years of technical experience focused on Microsoft solutions.
Certifications
One or more of the following:
- Microsoft Certified Technology Specialist (MCSA)
- Microsoft Certified Solutions Expert (MCSE)
- Cisco Certified Network Professional – (CCNP)
Other Skills and Abilities:
- Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
- Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.
- Excellent problem solving, decision making, and analytical skills.
- Project management and reporting skills.
- Maintains excellent client relationships and high client satisfaction ratings.
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