Supervisor Job at Aspom Travel Agency
Aspom Travel Agency is a great travel deal company incorporated on the 2nd of February 2012 to provide support to people who want to travel to any country in the world and also helps companies who want to organize a group tour for their staff without stress. Aspom Travel Agency is committed to remaining well positioned and equipped to support our clients in their travel deals at guaranteed lowest rates. In order to guarantee our client's efficiency and high performance on jobs, Aspom has skilled, resourceful, goal-oriented, and team players.
We are recruiting to fill the position below:
Job Position: Supervisor
Job Location: Lekki, Lagos
Employment Type: Full-time
Team Leadership and Management:
- Supervise and provide guidance to the operations team, including travel consultants, reservation agents, and support staff.
- Set performance expectations, monitor individual and team performance, and provide constructive feedback and coaching.
- Conduct regular team meetings and training sessions to enhance skills and knowledge.
- Assist the operations team in handling complex travel bookings, resolving customer issues, and managing special requests.
- Ensure adherence to established operational procedures, including ticketing, reservations, invoicing, and documentation.
- Monitor workflow and distribute tasks effectively to ensure efficient and timely completion of work.
- Serve as a point of escalation for customer concerns, complaints, and special requests.
- Collaborate with the team to ensure exceptional customer service and timely response to customer inquiries.
- Strive to maintain high levels of customer satisfaction and loyalty.
Quality Control and Compliance:
- Monitor the accuracy and completeness of travel bookings, documents, and customer information.
- Conduct regular quality control checks to ensure compliance with industry regulations and company standards.
- Identify and address areas for improvement in processes and service delivery.
Training and Development:
- Identify training needs within the team and coordinate training sessions to enhance skills and knowledge.
- Provide ongoing coaching and mentoring to team members to improve performance and professional growth.
- Stay updated on industry trends, new travel technologies, and product knowledge to support team development.
Reporting and Analysis:
- Generate regular reports on operational performance, including productivity, customer satisfaction, and key performance indicators (KPIs).
- Analyze data and identify trends, issues, and areas for improvement.
- Make recommendations to senior management based on data analysis to enhance operational efficiency and customer experience.
Qualifications and Skills
- Candidates should possess a Bachelor's Degree with 0 - 2 years of relevant work experience.
- Previous experience in a supervisory role within the travel industry or a customer service-oriented environment.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficiency in computer systems.
- Strong problem-solving and decision-making capabilities.
- Strong knowledge of travel agency operations, reservation systems, and industry best practices.
- Excellent leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Ability to work effectively under pressure and in a fast-paced environment.
- Flexibility to adapt to changing priorities and business needs.
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