Technical Support Officer Job at Pajuno Development Company

Pajuno Development Company Limited is an end-to-end information technology solution provider in the card issuance business. The Organization distributes and supports card issuance machines as well as provide software solutions for end-to-end EMV instant card issuance and software designed to add value to its hardware range and the banks’ card issuance processes.

We are recruiting to fill the position below:

Job Position: Technical Support Officer
Job Location: Lagos

Job Description

• Assist in proper monitoring and maintenance of clients devices
• Assist in efficient after-sales support for all clients
• Assist in installing and configuring clients devices, diagnosing software and hardware faults and proffer solutions
• Consistent documenting and logging of clients problems and enquiries as relayed by the Customer Care staff
• Assist in ensuring effective help desk support, rapid response to queries and all clients issues
• Planning and undertaking scheduled maintenance for Clients
• Implementation of standard processes and procedures
• Training of clients on logging and resolving issues
• Repairing equipment and replacing parts.

Qualifications & Skills

• B.Sc / HND in Electrical / Electronics, Computer Science / Communication, Info-Tech
• 1 - 3 years as a System Support Officer
• Analytical
• Internet and Tech savvy
• Customer Focused
• A Team Player.

Method of Application
Interested and qualified candidates should send their CV and Application Letter to: recruitment@pajuno.com with the subject of the mail as "Technical Support Officer".