Transaction Officer, Contact Centre

Workforce Group - Our client, a reputable Organization in Lagos State is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Transaction Officer, Contact Centre
Job Location: Lagos
Industry: Financial

Job Description

• We are currently recruiting the above position for a reputable Organization
• H/She will be the liaising between the organization and its current and potential customers
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Identifying customers’ needs clarify information; research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up-sell products when they arise.

Requirements

• B.Sc in any discipline
• Must not be more than 27 years old
• Should be fluent in Igbo and Yoruba or Igbo and Hausa i.e. ability to speak 2 languages
• Excellent spoken English with impressive interpersonal skills
• Good communication, smart and very analytical
• Preferably female (Igbo)
• Must be resident in Lagos
• Should have at least 5 credit including mathematics and English in O’level certificate.
• Preferably applicants residence on the Island.

Remuneration

• Attractive Basic pay and other benefits.

Note: Only candidates who meet the requirements stated above will be invited.