Vedic Lifecare Hospital Recruitment for Customer Service / Patients Experience Intern

Vedic Lifecare Hospital is a multidisciplinary hospital with a team of specialists in various fields of medicine.Our quest is to expand healthcare practices through our team of doctors and other medical practitioners by providing our esteemed patients affordable and impactful heathcare services at all times.

We are recruiting to fill the position below:

Job Position: Customer Service / Patients Experience Intern

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• The jobholder will be in charge of the first contact with our patients and making sure that they enjoy an excellent patients experience during their visits to the hospital. He or she will be expected to possess sound knowledge of the hospital's services.
• As a result, he or she will be expected to respond appropriately to all the questions patients at the Front Office may have.

Other Key Accountabilities

• Welcoming all patients with a warm smile
• Follow up of patients experience
• Providing an impeccable service to patients in order to retain them
• Answering questions, suggestions, remarks from patients
• Receiving and dealing with patients claims

Qualification / Experience/ Skills

• Must be Degree-qualified in any discipline
• One(1) year of relevant experience would be an advantage
• Excellent communication skills
• Must have completed NYSC
• Good interpersonal-relationship skills
• Decision making skills
• Must be able to use the MS Office applications - MS Word & MS Excel.

Note: Only candidates found suitable will be shortlisted for interviews.