WOLOF SPEAKING Contact Center Agent at Consol Limited

Contact Solutions Limited (Consol) is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations.

Job Title: Contact Center Agent

Job Duties/ Responsibilities/ Accountabilities
·         Handle customer complaints or enquiries via telephone, emails or text messages.
·         Provide customers with needed information and support
·         Make outbound calls.
·         Receive inbound calls
·         Ensure that customers/callers are satisfied.
·         Gather information from customers..
·         Consistently ensure call(outbound/inbound) quality
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Core Skills
·         Communication (Wolof Language and English)
·         PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing

 Contributes to team effort by accomplishing related results as needed.

·         Exhibiting competent product Knowledge.
·         Promote good listening skills.
·         Manage length of calls.
·         Utilize computer technology to handle high volume of calls
·         Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
·         Adherence to call script and call centre policies.
·         Compile reports
·         Excellent Communication Skills
·         Customer Service Skills
·         Excellent Telephone Etiquette
·         Listening Skills  
 
Generic Skills  
·       Customer Orientation
·       Dealing with stress
·       Goal Orientation
·       Quality Orientation
·       Adaptability
·       Excellent Interpersonal Skills
·       Detailed
·       Resilience
·       Smartness
·       Integrity
 Qualification
·   Minimum of BSc. or HND in any field -
 
Minimum Experience
·   Minimum of 1-2  years relevant work experience a the Contact Centre 
·  Working knowledge of appropriate CRM software and understanding of the Contact center industry
 
Grade 
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