Front Desk Officer Job at Bradfield Consulting

Bradfield Consulting is a professional service firm created to provide human resource solutions for organizations of any size. Our goal is to help our esteemed clients eliminate issues bordering on having incompatible or inexpert employees. 

We are recruiting to fill the position below:

Job Position: Front Desk Officer
Job Location: Lagos
Job Description

• We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance.
• You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
• You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
• The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

Main Requirements

• Proven experience as Front Desk Representative, Agent or relevant position
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Customer service orientation