Client Service Officer

School Kits Limited is a leading professional school outfitting firm and a one-stop shop for a wide range of requirements for students from pre-school age through the secondary (High) school age. School Kits Limited commenced business in 2000 and has experienced significant growth for the years becoming a credible brand within the school supply industry in Nigeria.

School Kits Limited is recruiting to fill the vacant position of:


Job Title: Client Service Officer
Location: Lagos
Job Description

• Attend politely and courteously to all walk-in clients irrespective of their status, dressing, request or attitude.
• Acquaint yourself with all company’s products and services.
• Advise customers on available organization’s products
• Build positive and productive relationship with clients. It’s advisable that you know them by names and always address them with a title.
• Inform your reporting line manager of every client issues and resolutions experienced at the end of every work day. Note for urgent ones, please immediately notify the Store manager.
• Attend to clients’ inquiries and complaints. Provide client support services in accurate and timely fashion
• Maintain high level of professionalism and competence in every client interaction
• Work in compliance with company policies and procedures
• Present and portray a positive image of the organization, its products and services to clients
• Be familiar with the products and their prices.
• Give regular updates on stock level to the store manager
• Recommend potential products or services to the store manager by collecting customer information
• Work together as a team with other colleagues.

Requirements
Skills:

• Excellent communication and people skills
• Have a strong commitment to customers and ensure you get familiar with them on name basis
• Prompt familiarity with School kits' SKU's, their prices, functions and value.
• Be able to work under pressure especially during peak period
• Be punctual

Education:

• Minimum of Bachelor's Degree in related field.
• 2 Years post NYSC experience in retail, or related field.