Customer Fleet Operations Officer Vacancy at Dangote Group

The Dangote Group is one of Nigeria’s most diversified manufacturing conglomerates. The Group continues to grow its vision of becoming the leading provider of essential needs in Food and Shelter in Sub-Saharan Africa with sustained market leadership in Cement Manufacturing, Sugar Milling, Sugar Refining, Packaging Material Production and Salt Refining.

We are recruiting to fill the position below:

Job Position: Customer Fleet Operations Officer
Job Locations: Nigeria
Key Responsibilities

• Maintain accurate fleet inventory per customers to ensure data integrity
• Document reports of Agreement breaches for investigation and analysis
• Ensure that all necessary statutory documents required for vehicles’ roadworthiness are in place
• Carryout periodic Customer surveys to gauge the level of satisfaction with the scheme
• Maintain accurate utilisation data per customers for all trucks in operation
• Manage customers repayment process in a transparent manner.
• Initiate truck repossession in the event of payment default
• Ensure that allocated trucks complete the required number of trips for its designated plant
• Sign-off monthly truck performance (trips & volume) with customer
• Ensure that Remedial Action Plans generated from various audits and inspections are recorded and tracked until close-out.
• Process change of ownership documents (in conjunction with Risk Team) for customers at the end of payment cycle.

Accountability:

• Adherence to OEM Maintenance recommendations.
• Assurance of fleet integrity
• Maintenance cycle time
• Truck Preventive / Breakdown maintenance
• Truck Inspection/spot check
• Truck integrity
• Spare parts availability

Key Interfaces:

• Control & Surveillance Team
• Logistics Operations Team
• Finance Team
• Third Party Maintenance Workshops
• Customers
• Sales & Marketing Team

Requirements

Key Competencies Required:

• Good working knowledge of NOVATRAC system/ application.
• Good leadership skills
• Good customer relationship
• Performance management
• Good presentation skills
• Analytical skills
• Good interpersonal relationship

Educational Requirements

• University Degree in Computer Science, Social Sciences, Sciences with 2 – 4 years experience i
• Proficiency in computer applications.