Customer Service Representative Job at Outcess Solutions Nigeria Limited

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams, and organizations.

At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work, and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Locations: Opebi-Ikeja, Lagos
Employment Type: Full-time

Job Description

• Build customer interest in the service and product offered by the company.
• Educate customers on new and existing products on the network.
• Effective and professional Brand cross selling of company products & services.
• Deliver world-class customer service by cross-selling with vibrancy and personal confidence.
• Provide accurate product information and serve as a knowledgeable resource for customers.
• Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately, and promptly escalated for further escalation for resolution.
• Follow through on commitments made to customers in the course of selling.

Qualifications

• Interested candidates should possess a B.A / B.Sc / HND / Experienced OND / NCE / B.TECH / B.ED and B.ENG qualification.
• 1 - 2 years of work experience. 
• Candidate must have Completed NYSC very compulsory
• Candidate must reside within and around Opebi Ikeja, Agege, Ogba, Ojodu Berger, Ikeja, Maryland, Iyanapaja, Ketu, Alapere, Obanikoro, Fadeyi, Stadium, Yaba, Mushin, Obalende, Mile12, Ojota, Bariga, Oworonshoki, Iyanaoworo, Oregun.
• Applicant must not be more than 34years
• Good Communication skills
• Computer Literate
• Fluent in the English Language.

Salary

• N40,000 - N45,000 monthly.